❓ JiliWin FAQs - Your Questions Answered

Account & Registration

How do I create a JiliWin account?

Creating an account is simple and takes less than 2 minutes. Click "Sign Up", enter your mobile number and email, create a secure password, and verify your account via SMS. You must be 18+ and a Philippine resident to register.

What documents do I need for account verification?

For account verification, you'll need a valid government-issued ID (UMID, Driver's License, Passport, or Postal ID) and proof of address (utility bill or bank statement) not older than 3 months. This ensures account security and compliance with PAGCOR regulations.

Can I have multiple accounts?

No, only one account per person is allowed. Multiple accounts will result in closure of all accounts and forfeiture of funds. This policy prevents bonus abuse and maintains fair gaming for all players.

How do I reset my forgotten password?

Click "Forgot Password" on the login page, enter your registered mobile number or email, and follow the instructions sent to you. For security, password reset links expire after 24 hours.

Deposits & Withdrawals

What are the deposit methods and limits?

We accept GCash, PayMaya, GrabPay, online banking (BDO, BPI, Metrobank, UnionBank), and cryptocurrency. Minimum deposit is ₱50, maximum is ₱500,000 per transaction. Deposits are instant and free of charge.

How long do withdrawals take?

Withdrawals are processed within 5 minutes for verified accounts using e-wallets. Bank transfers may take 1-24 hours depending on your bank. First-time withdrawals may require additional verification and take up to 24 hours.

What are the withdrawal limits?

Standard withdrawal limits are ₱1,000 minimum and ₱100,000 maximum per day. VIP members enjoy higher limits: Gold VIP ₱300,000/day, Diamond VIP ₱1,000,000/day.

Are there any withdrawal fees?

The first 3 withdrawals per month are free. Additional withdrawals incur a small processing fee of ₱15 for e-wallets and ₱50 for bank transfers. VIP members enjoy more free withdrawals monthly.

Why was my withdrawal delayed or rejected?

Common reasons include incomplete verification, insufficient funds, incorrect banking details, or not meeting bonus wagering requirements. Contact support for specific cases and immediate assistance.

Games & Gameplay

How many games are available?

JiliWin features over 1,200 games including 800+ slots, 50+ live casino games, 30+ fishing games, and various card games. New games are added weekly from top providers like Pragmatic Play, PG Soft, and Evolution Gaming.

Can I play games for free?

Yes! Most slot games offer a demo mode where you can play with virtual credits to learn the game mechanics before playing with real money. Live casino games require real money play only.

Are the games fair and random?

All our games use certified Random Number Generators (RNG) and are regularly tested by independent auditors. Game providers hold valid licenses ensuring fair play and random outcomes for all players.

What is RTP and how does it work?

Return to Player (RTP) is the percentage of all wagered money a game pays back to players over time. For example, a 96% RTP means ₱96 is returned for every ₱100 wagered over millions of spins. Individual sessions may vary significantly.

Can I play on mobile devices?

Absolutely! All games are fully optimized for mobile devices including smartphones and tablets. No download required - play directly in your mobile browser with touch-friendly controls and portrait mode support.

Bonuses & Promotions

What is the welcome bonus?

New players receive a ₱888 welcome bonus + 100 free spins on selected slots. The bonus has a 25x wagering requirement and must be claimed within 7 days of registration. Terms and conditions apply.

How do wagering requirements work?

Wagering requirements specify how many times you must bet the bonus amount before you can withdraw winnings. For example, a ₱100 bonus with 25x wagering requires ₱2,500 in total bets. Different games contribute different percentages to wagering.

What is the VIP program?

Our VIP program has three tiers: Bronze (5% cashback), Gold (10% cashback), and Diamond (15% cashback). Benefits include daily cashback, personal account managers, higher limits, exclusive tournaments, and luxury gifts.

How do I earn loyalty points?

Earn 1 point for every ₱100 wagered on slots, 0.5 points on live casino games. Points can be redeemed for cash at a rate of 100 points = ₱1. VIP members earn points at accelerated rates.

Can I withdraw bonus money immediately?

No, bonus funds must meet wagering requirements before withdrawal. Only winnings from bonus play can be withdrawn after completing wagering. The original bonus amount is deducted upon withdrawal request.

Security & Safety

Is JiliWin safe and licensed?

Yes, JiliWin is fully licensed by PAGCOR and regulated under Philippine gaming laws. We use 256-bit SSL encryption, secure payment processing, and maintain strict privacy policies to protect player data and funds.

How do you protect my personal information?

We employ bank-level security measures including SSL encryption, secure servers, and strict privacy policies. Personal data is never shared with third parties and is used only for account management and regulatory compliance.

What should I do if I suspect fraudulent activity?

Immediately change your password, check your account balance and transaction history, and contact customer support. Enable two-factor authentication for additional security and never share your login credentials.

How can I set spending limits?

Access responsible gaming tools in your account settings to set daily, weekly, or monthly deposit limits, loss limits, and session time limits. These tools help maintain healthy gaming habits and prevent overspending.

Customer Support

How can I contact customer support?

We offer 24/7 support via live chat (fastest response), email ([email protected]), and phone. Live chat is available in both English and Filipino with average response time under 30 seconds.

What information should I provide when contacting support?

Include your username, registered email/phone number, detailed description of the issue, and any relevant screenshots or transaction IDs. This helps our support team assist you more efficiently.

How long does it take to resolve support tickets?

Live chat inquiries are resolved immediately in most cases. Email tickets receive responses within 2 hours during business hours. Complex issues may take 24-48 hours to fully investigate and resolve.

Can I get support in Filipino?

Yes! Our customer support team includes native Filipino speakers available 24/7 via live chat and phone. We understand local banking systems and gaming preferences to provide culturally relevant assistance.

Technical Issues

What should I do if games won't load?

Try refreshing your browser, clearing cache and cookies, or switching to incognito mode. Ensure you have a stable internet connection and updated browser. If issues persist, contact support with your device and browser information.

Why am I experiencing slow loading times?

Slow loading can be caused by poor internet connection, outdated browser, or high server traffic. Try switching to mobile data, updating your browser, or playing during off-peak hours for optimal performance.

What browsers are supported?

We recommend Chrome, Firefox, Safari, and Edge with the latest versions. Internet Explorer is not supported. Enable JavaScript and allow pop-ups from jiliwin.click for full functionality.

Can I play if I'm traveling outside the Philippines?

Gaming is restricted to Philippine territory only due to licensing requirements. Attempting to play from outside the Philippines will result in account restrictions. VPN usage is prohibited and may lead to account closure.

Responsible Gaming

What is responsible gaming?

Responsible gaming means playing within your means, setting limits on time and money spent, and recognizing when gaming becomes problematic. Gaming should be entertainment, not a way to make money or solve financial problems.

How do I know if I have a gambling problem?

Warning signs include spending more than you can afford, chasing losses, lying about gaming activities, neglecting responsibilities, or feeling anxious when not playing. If any of these apply, seek help immediately.

What tools are available to help control my gaming?

Set deposit limits, loss limits, session time limits, or use cooling-off periods (24 hours to 30 days) and self-exclusion (6 months to permanent). These tools are available in your account settings and take effect immediately.

Where can I get help for gambling problems?

Contact local support organizations like NCPG (National Council on Problem Gambling), call the 24-hour helpline 1-800-GAMBLER, or visit gamcare.org.uk. Our support team can also provide resources and assistance.